2tTune

2tTune offers an innovative background music service for small, medium and large enterprises, without the need to pay (annual) fees to national collection societies such as Buma/Stemra and Sena. This cloud music service will help businesses to create the right ambiance for their clients and staff.

Listen to our demo on demos.tribeofnoise.com/2ttune

Your benefits:

• A great selection of modern background music for your customers and staff, from performing artists and composers around the world represented by music licensing company Tribe of Noise.
• No more annual fees to collection societies, such as Buma/Stemra and Sena.
• Quality music programs designed and maintained by industry professionals without the disadvantages of normal radio and/or instrumental production music.
• 100% music, no ads.
• Monthly subscription agreement.

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How To:

The music player?

The music player operates like a radio service with pre-set channels. The basic subscription includes three channels: LOUNGE (jazz, chill-out and vocal / acoustic), POP (pop, soul and singer-songwriter) and CHART (high energy, pop-rock, urban and dance). You can play/pause the music with the center button in the music player.

What do you need?

The music player runs in most web browsers on your PC, Mac, laptop or tablet, more information. Furthermore, your computer must be connected to the internet and to a sound system / powered speakers.

Customization?

Customers with special requirements can select our enterprise subscription model. Music and design tailored to your needs, brand identity and target audience. More information? Please contact us.

How to terminate the annual licenses with the collection societies?

By subscribing to 2tTune, you can terminate the annual licenses with your national collection societies (e.g. Buma/Stemra and Sena in the Netherlands). One single email is all it takes. More information.

Frequently asked questions

What is 2tTune?

2tTune offers an innovative background music service for small, medium and large enterprises, without the need to pay (annual) fees to national collection societies such as Buma/Stemra and Sena in the Netherlands. This cloud music service will help businesses to create the right ambiance for their clients and staff.

What is included in the service?

Basic subscription includes 3 music programs, designed and updated by 2tTune's partner, music industry specialist Tribe of Noise. 2tTune is the customer's single point of contact for subscribing to the service, billing, documentation and support in case of questions and/or performance issues.

Can we order customized music channels?

Yes, 2tTune Enterprise is our subscription model for custom music channels. Additional options are: custom music players, jingles and audio commercials. More information about the various options for customization? Contact us.

Can I play several 2tTune programs with one subscription simultaneously?

Yes, but in this case you will need a subscription upgrade (2tTune Business or 2tTune Enterprise). The 2tTune Basic license does not allow multiple streams simultaneously. Please contact us.

TECH: Equipment needed to stream 2tTune?

• PC, Mac, laptop or tablet with a recent web browser. Already using a professional internet radio? Please contact us.
• Stable internet connection, preferably not wireless. Our basic music service uses 128 kbps (downstream). For custom services we can even arrange higher/lower bandwidth.
• Audio cable connected on one side with the computer soundcard or headphone input on a tablet, and on the other side with the sound system or powered speakers.
• Sound system or powered speakers

TECH: Which web browsers support the 2tTune player?

TECH: The 2tTune player does not seem to work properly. What can I check myself?

1. X Indeed. Our system reports that it doesn't recognise your IP address. Please login (again).
2. First time log in? The first time you log in on any of your devices, several (security) checks will run in the background. Therefore it might take up to 30 seconds (after clicking the play button) before music starts playing. The next time you log in on the same device, the player will connect faster.
3. Not sure if your internet browser is supporting the 2tTune player? Check the browser version, go to a menu option in your browser like "about [browser]". Still not sure? You can always update your browser software. Most modern internet browsers support the 2tTune player
4. You are not hearing any sound. Did you test the volume settings on your device? Can you play other online media files without audio issues? Open, for example, a YouTube music video in the same internet browser to test the audio.
5. Does your internet browser block scripts (small notification icon in the address bar of the browser)? If so, change the settings of your browser and allow scripts for the 2tTune service.
6. The music service may be blocked by your firewall. Please make sure that port "9200 TCP outbound" is open.
7. It worked for a while but now it just doesn't play / function anymore? Clean your browser history, close your browser session and open a new one. Sometimes the magic happens.
8. Giving up? No worries, we are here to help you. In case the 2tTune player still does not function properly, please contact us.

LEGAL: What is the difference between Buma/Stemra and Sena?

Buma/Stemra is an organization that collects fees in the interests of music publishers, lyricists and composers. Sena also collects fees, but then in the interests of performing artists and record companies.

LEGAL: How do you terminate your Buma/Stemra and Sena?

You can terminate your current licenses by sending an e-mail to service@mijnlicentie.nl. Don't forget to cite your licensing numbers and contact details. We advise you to also include a copy of your 2tTune certificate, which you will receive after your subscription. Please mention in your explanation that you only want to make use of the rights-inclusive repertoire of Tribe of Noise.

LEGAL: Can I also switch on my own radio?

No, not during trading hours. In case you play other music besides the rights-included music supplied by 2tTune, you may have to pay a compensation fee to Buma/Stemra and Sena. In some cases, beneficial exceptions apply for private parties.

LEGAL: What is the difference between 2tTune and Deezer, Spotify, iTunes?

2tTune is a music service designed specifically for business use. Deezer, Spotify, iTunes and similar consumer oriented music services do not allow commercial use.

LEGAL: Can I broadcast both 2tTune and national radio in my business?

Yes. As long as the music is played in separate (closed) areas. For example a car dealer plays 2tTune in the showroom while the car mechanics are listening to a national radio station in the workshop. The Buma/Stemra and Sena licenses are based on the workshop area (square meters) only, resulting in much lower annual fees.

My question is not in the FAQ! Now what?

We are here to help you. Contact us today.

Contact

Please email your question or remark to 2tcloud@copaco.com and we will reply as soon as possible.

Privacy and security

2TTUNE, a streaming music service for businesses, is operated by Tribe of Noise BV, Johan Huizingalaan 763a, 1066 VH, Amsterdam, The Netherlands.

We value your right to manage (correct, amend, delete, or limit the use of) your personal data. We have done our best to summarize our privacy policy in a human readable format. However, if you have any questions, suggestions or other remarks about our policy below, please contact us via mydata@tribeofnoise.com or call our customer service: +31(0) 20 775 44 11

Do we process your personal data?

Yes, when subscribing to our 2TTUNE service you give us explicit permission to do so.

What data do we collect?

2TTUNE is a streaming music service for businesses. The moment you agree with our terms of service and subscribe to 2TTUNE we collect data (e.g. your name, email address, invoice data, usage and tracking data). Usage & tracking data includes but not limited to:

• IP address
• Last login
• Browser type
• Pages visited

Why do we collect your data?

2TTUNE uses the collected data for various purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information (monitor) so that we can improve our service
• To provide you with news and/or relevant offers unless you have instructed us to not send such information

2TTUNE does not sell or lease your data. We might use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We may employ third party companies and individuals to facilitate our service (service providers), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used. These third parties might have access to some of your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For how long will we retain your (personal) data?

We retain your data in our database as long as you have an account with us, even in the case you do not have an active subscription. The reason for this is to increase the usability / customer experience. The moment you want to activate your subscription again you don't have to open a new account. Of course you always have the right to delete your account and personal information. See below.

Your right to access, update or to delete the information we have on you.

You can always instruct us to access, update or request deletion of your personal data:

• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your personal data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format (we use CSV).
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

You can send your request to mydata@tribeofnoise.com Please note that we may ask you to verify your identity before responding to such requests. We will respond as soon as possible but at latest within 4 weeks.

You also have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Sharing your personal data with third parties

When subscribing to 2TTUNE or renewing your subscription some of your data might be shared with payment service provider PayPal. More about PayPal's privacy policy can be found here.

Cookies and/or other tracking we use

We use technical and functional cookies and similar tracking technologies to track the activity on our service and hold certain information. Our analytical cookies are limited and have no impact on your privacy.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept our basic session cookies, you may not be able to use our service.

How do we protect your data?

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. If there is any reason to suspect a security breach or misuse of your data please contact us as soon as possible.

Contact

if you have any questions, suggestions or other remarks about our privacy policy and/or your data, please contact us via mydata@tribeofnoise.com or call our customer service: +31(0) 20 775 44 11

Terms

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